An Integrated Company-Wide Management System - Combining Lean Six Sigma with Process Improvement

This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization.

 

The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading.

 

This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma - an essential element of management systems - it is a valuable resource for practitioners and academics alike.

 

Dr. Souraj Salah is currently a part-time Adjunct-Professor at Abu Dhabi School of Management and also at Hamdan Bin Muhammad Smart University. He is also a full-time Business Process Improvement-Manager in the contracting, services and manufacturing sectors at Juma-Al-Majid Group. He worked for Johnson Controls Intl. for four years and for JD Irving Ltd. in Canada for six years and completed benchmarking studies with General Electric and Boeing. He earned his PhD from the University of New Brunswick in Canada. He has published more than fifteen papers in various international journals and has over seventeen years of industrial-engineering experience. He is also certified as a Six-Sigma Master Black Belt and Lean Leader trained by the Juran Institute, Lead Advisors, Alignment Strategies in Canada, and Johnson Controls Intl. in the USA and as a Quality, Health, Safety, and Environment Management Systems Lead-Auditor by Bureau Veritas. Dr. Souraj won the American Society for Quality's United Arab Emirates Quality-professional Award in 2015.

 

Prof. Abdur Rahim joined the Faculty of Business Administration at the University of New Brunswick in 1983. He received the UNB Merit Award in 1992 and 2000 for his performance in research, service and teaching. He also received the Faculty of Business Administration's Excellence in Research Award in 1999 for his outstanding performance throughout his career. Dr. Rahim is a recognized global expert on Total Quality Management. He has taught a wide range of courses in various universities and has worked as a consultant for UNDP (United Nations Development Program) and FAO (Food and Agriculture Organizations of the United Nations). He is Associate Editor of the International Journal of Systems Science and Regional Editor of Economic Quality Control. He is a member of the Advisory or Editorial boards for: the American International University Bangladesh Journal of Business and Economics, Engineering Optimization, the Journal of Quality in Maintenance Engineering, the Journal of Technology Management, and Quality Engineering. Dr. Rahim's research interests include quality control, production and operations management. He has written or edited three monographs and has produced over 70 refereed journal articles and book chapters.