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Privacy Policy

 
Why we Collect Data.
We collect and process data for the sake of providing our customers with the best possible shopping experience and optimizing the scope of our services in terms of order, delivery and payment.
Furthermore your data are collected to maintain your personal customer database and the contents connected with it.
To be able to offer the best available payment options to our customers, abuse of payment information must be prevented. That is why your data are used to check your credit-worthiness. The credit check does not include circulating data to any third parties.
 
The Data we Collect and Process.
Surfing our website without being logged in, no personal data are collected. A so-called session-cookie is stored which helps to identify information such as IP-address, time and duration of your visit, operating system, browser and page impressions.
In case you set up a customer account, we also collect the data that are necessary to identify you, such as your name, address, e-mail, the details of your payment method your customer number and the order information. Your order data is stored with your order history; at the same time you receive the order data by e-mail. Your order data and your previous orders can be viewed selecting the "Account" button.
 
Your Data and Third Parties.
We authorize other companies to perform tasks such as payment processing. These service providers have access to personal data that is required to fulfill their services. They must not use this information for anything else. In Addition to that any service provider is committed to this privacy policy and the Federal Data Protection Act.
Moreover we can be forced to disclose your data due to legal provisions or legal procedures. Except for that we can also disclose your data in case of public interest, which is the case for detected abuse or credit card fraud.
 
How we Protect Your Data.
Where ever personal data are entered across all our websites, we use industry standard SSL (Secure Sockets Layer) to encrypt your data. With SSL-encryption employed before being transmitted to our servers, your data are transformed in a way which makes it impossible for a third party to reconstruct them. Thus the confidentiality of your personal details and payment data required for transactions through the internet is ensured.
 
Use of Cookies.
We use "temporary" cookies: Temporary cookies help us to follow your click path on our site to carry out the following processes: search, selection, order and payment. Temporary cookies are deleted thirty minutes after your latest action on our site.
We use "permanent" cookies: They remain on your computer to simplify shopping-services during your next visits. Permanent cookies can for example retain what you selected for purchase. These cookies can be manually deleted by the user.
 
Website Optimization.
This website employs Google Analytics, a service for web analysis by Google Inc. Google Analytics uses so-called "cookies", text files that are stored on your computer and enable analyzing the way you use this website. The information about your using the website produced by the cookie are normally transmitted to a Google server in the US for storage. Should an IP-anonymizer for this website be activated, your IP-address will be modified before leaving member states of the European Union or other contracting states that are part of the Treaty on the European Economic Area and being transmitted to Google servers in the US. Only in exceptional cases is the full IP-address transmitted to a Google server in the US and modified there.
On behalf of the operator of this website Google will use this information to evaluate your use of this website, to prepare reports about the website activity and provide the operator of the website with further services connected with the use of the website and the internet. The IP-address transmitted within the scope of Google Analytics will not be combined with any other data by Google.
You can prevent the cookies from being stored by adjusting your browser settings. In addition to that you can also prevent any data (including your IP-address) related to your use of the website and captured by cookies from being transmitted to Google and from being processed by Google. For that sake just download and install the following browser-plugin: http://tools.google.com/dlpage/gaoptout?hl=de Further information can be found here: http://tools.google.com/dlpage/gaoptout?hl=en http://www.google.com/intl/en/analytics/privacyoverview.html (general information about Google Analytics and Privacy Privacy).
 
Newsletter
We keep you updated about new releases by e-mail. Selecting the button "Send order" the user placing the order explicitly agrees to his address and e-mail being used for occasional information about an update on ciando's contents. The approval can be withdrawn any time sending an informal message to newsletter@ciando.com. No additional costs need to be borne by the user except transmission costs according to the standard rate of the user's provider.
 
Digital Rights Management
Most of the eBooks offered by ciando GmbH are encrypted with DRM-technology by Adobe Systems Inc. Using this protected contents an Adobe customer account (Adobe-ID) is required. This account must either be set up on Adobe's website or must be generated after installing "Adobe Digital Editions" (or an equivalent application). The customer data and consent required therefor fall to the sole responsibility of Adobe Systems Inc. ciando GmbH does not transmit any personal information to Adobe.
 
Questions about Privacy Protection / Objection to Data Usage
According to the Federal Data Protection Act you have a right to obtain information as to your stored data and a right to have these data corrected, blocked and deleted. These rights are granted free of charge. Should you have any questions about our privacy protection standards, please contact us at:

 
eMail: privacy@ciando.com
Tel.: +49 89 5205759-50
Fax: +49 89 5205759-59

 
Responsible in terms of the German Data Protection Act: ciando GmbH, Franziska-Bilek-Weg 9, 80339 München (ciando's data protection official: Mr. Norbert Hofherr).