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Privacy Policy

Why we Collect Data.
We collect and process data for the sake of providing our customers with the best possible shopping experience and optimizing the scope of our services in terms of order, delivery and payment.
Furthermore your data are collected to maintain your personal customer database and the contents connected with it.
To be able to offer the best available payment options to our customers, abuse of payment information must be prevented. That is why your data are used to check your credit-worthiness. The credit check does not include circulating data to any third parties.
The Data we Collect and Process.
Surfing our website without being logged in, no personal data are collected. A so-called session-cookie is stored which helps to identify information such as IP-address, time and duration of your visit, operating system, browser and page impressions.
In case you set up a customer account, we also collect the data that are necessary to identify you, such as your name, address, e-mail, the details of your payment method your customer number and the order information. Your order data is stored with your order history; at the same time you receive the order data by e-mail. Your order data and your previous orders can be viewed selecting the "Account" button.
Your Data and Third Parties.
We authorize other companies to perform tasks such as payment processing. These service providers (ccv allcash, Stadtsparkasse Muenchen) have access to personal data that are required to fulfill their services. They must not use this information for anything else. In Addition to that any service provider is committed to this privacy policy and the Federal Data Protection Act.
Moreover we can be forced to disclose your data due to legal provisions or legal procedures. Except for that we can also disclose your data in case of public interest, which is the case for detected abuse or credit card fraud.
How we Protect Your Data.
Where ever personal data are entered across all our websites, we use industry standard SSL (Secure Sockets Layer) to encrypt your data. With SSL-encryption employed before being transmitted to our servers, your data are transformed in a way which makes it impossible for a third party to reconstruct them. Thus the confidentiality of your personal details and payment data required for transactions through the internet is ensured.
Use of Cookies.
We use so-called session cookies to operate our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across multiple pages or to ensure that log-in information remains stored across multiple pages.
We also use persistent session cookies (also small text files that are stored on your terminal device), which remain on your terminal device and allow us to recognize your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is 1 month to 30 years.
Our legitimate interest in the use of cookies pursuant to Art 6 (1) p. 1 f) DSGVO is to make our website safe to use.
When the cookie is activated, it is assigned an identification number and an assignment of your personal data to this identification number is not made. Your name, IP address or similar data that would allow the cookie to be assigned to you are not placed in the cookie.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This will limit the functionality of the website.
Website Optimization.
This website employs Google Analytics, a service for web analysis by Google Inc. Google Analytics uses so-called "cookies", text files that are stored on your computer and enable analyzing the way you use this website. The information about your using the website produced by the cookie are normally transmitted to a Google server in the US for storage. Should an IP-anonymizer for this website be activated, your IP-address will be modified before leaving member states of the European Union or other contracting states that are part of the Treaty on the European Economic Area and being transmitted to Google servers in the US. Only in exceptional cases is the full IP-address transmitted to a Google server in the US and modified there.
On behalf of the operator of this website Google will use this information to evaluate your use of this website, to prepare reports about the website activity and provide the operator of the website with further services connected with the use of the website and the internet. The IP-address transmitted within the scope of Google Analytics will not be combined with any other data by Google.
You can prevent the cookies from being stored by adjusting your browser settings. In addition to that you can also prevent any data (including your IP-address) related to your use of the website and captured by cookies from being transmitted to Google and from being processed by Google. For that sake just download and install the following browser-plugin: Further information can be found here: (general information about Google Analytics and Privacy Privacy).
Digital Rights Management
Many of the eBooks offered by ciando GmbH are encrypted with DRM-technology by Adobe Systems Inc. Using this protected contents an Adobe customer account (Adobe-ID) is required. This account must either be set up on Adobe's website or must be generated after installing "Adobe Digital Editions" (or an equivalent application). The customer data and consent required therefor fall to the sole responsibility of Adobe Systems Inc. ciando GmbH does not transmit any personal information to Adobe.
Questions about Privacy Protection / Objection to Data Usage
According to the Federal Data Protection Act you have a right to obtain information as to your stored data and a right to have these data corrected, blocked and deleted. These rights are granted free of charge. Should you have any questions about our privacy protection standards, please contact us.

Responsible in terms of Art. 4 Abs. 7 EU-Datenschutz-Grundverordnung (DSGVO):


ciando GmbH
Engelhardstr. 6
81369 München
Tel.: +49/89/520575950
Fax: +49/89/520575959


Our data protector offices can be reached via or via mail with the address addition "die Datenschutzbeauftragte".

Registergericht: Amtsgericht Freiburg
Handelsregisternummer: HRB 718889
UStID: DE320647866


Responsible in terms of the German Data Protection Act:

ciando GmbH
Engelhardstr. 6
81369 München
Phone.: +49/89/520575950
Fax: +49/89/520575959