ERP Systems and Organisational Change - A Socio-technical Insight

ERP (Enterprise Resource Planning) systems are now the backbone of the information systems in public and private sector organisations. Yet difficulties remain. This book provides a unique and comprehensive insight into ERP systems, from both a social and a technical viewpoint. Without trying to build an artificial consensus, several case studies are commented upon alternatively with a technical and social view, showing how the same facts can have different interpretations.


Prof. Bernard Grabot teaches production management, industrial organization and ERP systems at the National Engineering School of Tarbes, France. He is member of international research groups on 'knowledge-based enterprise' and has been involved in several projects on implementation of ERP systems, leading him to develop one of his research axes on the problem of implementation and adoption of these systems. He belongs to the Strategic Council that pilots the relationships between SAP and the French Universities for teaching purposes.

Prof. Anne Mayère's teaching activities mainly concern project management, communication in organizations, the evolution of information and communication activities and information systems in contemporary firms. She is the Head of the research team 'Organizational Change, Communication and Quality' of the LERASS research laboratory, France, and her main research topics are on conditions of use of information technology in small and medium firms, and rationalization of information production and system design in contemporary firms.

Dr Isabelle Bazet is Associate Professor in Information and Communication Sciences at the Institute of Technology, Tarbes, France. Her research interests focus on information and communication rationalization in organizations, with a specific emphasis on ERP systems, including a three-year research program concerning the relationship between organizational change and information system transformation in firms dealing with ERP implementation projects.