Advanced Outsourcing Practice - Rethinking ITO, BPO and Cloud Services

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

KEVIN CAMPBELL Group Chief Executive of Accenture's Technology growth platform JOHN HINDLE Senior Manager in Global Marketing for Accenture HR Services ILAN OSHRI is Associate Professor of Strategy and Technology Management at Rotterdam School of Management Erasmus, the Netherlands JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri St. Louis, USA STAN SOLOMON Ph.D. student in Logistics & Supply Chain Management at the University of Missouri-St. Louis, USA WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK