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Business NLP For Dummies
of: Lynne Cooper
For Dummies, 2008
ISBN: 9780470721049 , 384 Pages
Format: PDF, Read online
Copy protection: DRM
Business NLP For Dummies
1
About the Author
6
Author’s Acknowledgements
6
Contents at a Glance
8
Table of Contents
9
Introduction
19
About This Book
19
Conventions Used in This Book
20
What You’re Not to Read
21
Foolish Assumptions
21
How This Book Is Organised
21
Icons Used in This Book
23
Where to Go From Here
23
Part I: The Difference That Makes the Difference
25
Chapter 1: Achieving Business Excellence with NLP
27
Reprogramming the Mind for Success
28
Defining NLP
29
Using NLP in Business
32
Chapter 2: Overcoming the Barriers to Success
41
Working with NLP at Work
42
Achieving Elusive Goals
43
Noticing What You’re not Noticing
45
Increasing Flexibility to Accomplish More
48
Building Positive Relationships
49
Benefiting from NLP in the Work Place
50
Chapter 3: Utilising NLP Principles at Work
55
Perceiving the World Your Own Way
55
Embracing Feedback, Forgetting Failure
59
Realising You’ve Got What You Need
62
Building Flexibility to Make Changes
63
Making NLP Principles Work for You
67
Part II: Building Working Relationships That Work
69
Chapter 4: Understanding More, Achieving More through Communication
71
Winning People Over
72
Working with Different Maps of the World
76
Mastering Communication
85
Chapter 5: Making Sense of Other People for Better Influence
87
Celebrating the Senses
87
Making Sense of the Senses
89
Detecting Visual, Auditory, and Kinaesthetic Thinking
91
Using VAK Awareness to Influence
99
Chapter 6: Building Rapport: The Heart of Successful Relationships
105
Appreciating Rapport
106
Building Rapport, One to One
108
Developing Rapport with Groups
118
Talking with No Body: Rapport in the Digital Age
120
Breaking Rapport: When the Chat Needs to Stop
124
Chapter 7: Using Words to Get Results
127
Pinpointing Patterns: Metaprograms
127
Talking Generally or Specifically
132
Discovering People’s Level of Initiative: Proactive/Reactive
134
Moving Towards Goals or Away From Problems
137
Selling Change: Focusing on Sameness or Difference
140
Getting Work Done: Creating Choices or Defining Procedures
144
Giving the Right Amount of Feedback: Internal/External
146
Becoming the Monsieur Poirot of Metaprograms
149
Chapter 8: Choosing and Anchoring Positive Emotions
153
Tuning In to Your Emotions
154
Choosing Your Emotions
156
Generating Positive Feelings in Others
167
Part III: Leading People to Perform
173
Chapter 9: Leading from Within: Managing Your Emotions
175
Experiencing Emotions in Business
176
Realising the Impact of Your Emotions
178
Building Better States
182
Changing Your Emotional Responses
186
Chapter 10: Inspiring and Motivating with Artfully Vague Language
197
Engaging Hearts and Minds: The Milton Model of Communication
198
Pulling the Right Words out of Your Hat
203
Choosing to Be Artfully Vague
212
Chapter 11: Giving Feedback to Fuel Improvement
219
Preparing to Give Feedback
220
Ensuring Your Feedback Makes a Difference
228
Receiving Feedback
231
Chapter 12: Coaching for Peak Performance
233
Coaching for Change
234
Preparing to Coach
236
Coaching with NLP
237
Questioning for Insight: The Meta Model
242
Coaching Cleanly
248
Chapter 13: Handling Difficult People
255
Meeting Some Difficult People
255
Working with People You Just Don’t Get
256
Making Changes to Tricky Relationships
260
Looking for the Positive Intention
263
Bringing Change to Political Situations
264
Part IV: Achieving Business Excellence
269
Chapter 14: Creating a Compelling Vision
271
Crafting a Vision that Motivates
272
Generating a Meaningful Team Vision
274
Building Commitment: Sharing Your Vision
278
Harnessing Beliefs and Values
284
Chapter 15: Maximising Success through Change
289
Leading Change
290
Finding the Difference that Makes the Difference: Logical Levels
291
Aligning Levels for Change
299
Coaching Others through Change
304
Chapter 16: Setting and Achieving Goals
305
Creating Well-Formed Outcomes
306
Making Your Outcomes Irresistible
313
Developing Outcomes at Work
317
Chapter 17: Modelling Winning Performance
321
Patterning Yourself on Others’ Successes
322
Developing a Model of Excellence
324
Discovering the Strategies of Genius
333
Modelling Yourself–For Yourself
338
Part V: The Part of Tens
341
Chapter 18: Ten Business Benefits of NLP
343
Recruiting the Best
343
Making Effective Change
344
Achieving Goals
344
Enhancing Performance
345
Enhancing Creativity and Innovation
345
Motivating and Energising People
346
Decreasing Response Times
346
Keeping Talented People
346
Communicating Effectively
347
Improving Teamwork
347
Chapter 19: Ten Tips for Using NLP in Business
349
Practise, Practise, Practise
349
Make It Up Good
350
Be in Rapport
350
Do a Bit at a Time
350
Avoid the Jargon
351
Try Out New Techniques
351
Change Yourself Not Others
351
Stay Curious
352
Notice Your Successes
352
Have Fun
352
Chapter 20: Ten Online NLP Resources
353
NLP University
353
Association for Neuro Linguistic Programming
354
The NLP Conference
354
Anchor Point
355
The Professional Guild of NLP
355
Resource Magazine
355
NLP Events
355
The Clean Collection
356
NLP Weekly
356
Success Strategies
356
Chapter 21: Ten Great Reads to Build Your Business NLP Library
357
Visionary Leadership Skills
357
Successful Selling with NLP
358
Words that Change Minds
358
Presenting Magically
358
Self-Coaching Leadership
359
Tools for Dreamers
359
Training with NLP
359
The Unfair Advantage
360
Consult Yourself
360
Communicating Strategy
360
Index
361
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