Telecom For Dummies

• Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U,S, buy phone and other telecom services
• Our book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best deals
• Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure
• Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems
• Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs

Stephen Olejniczak is Director of Operations for ATI, a long distance company, As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years,