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High-Performance Process Improvement

of: Markus Pastinen

Springer-Verlag, 2010

ISBN: 9783642107849 , 25 Pages

Format: PDF

Copy protection: DRM

Windows PC,Mac OSX Apple iPad, Android Tablet PC's

Price: 118,99 EUR



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High-Performance Process Improvement


 

Preface

6

Acknowledgment

12

Contents

13

List of Figures

16

Chapter 1: High-Performance Process Improvement Fundamentals

25

Why is Process Improvement an Enormous Waste of Resources and Opportunities?

26

Why are the Process Improvement Methods Outdated?

30

The Critical Questions the Business Books Missed to Ask and Answer: Until Now

32

The Current and Prospective State of Process Improvement Methods

33

The Research and Development Work and its Result

34

The Size of the Improvement Momentum Toyota Loses Every Day and the Momentum Your Company Could Gain Every Day

36

Designing High-Performance Process Improvement Methods

42

Defining the Performance Requirements of High-Performance Process Improvement Efforts

43

Summary and Concluding Remarks

45

Chapter 2: High-Performance Process Improvement Concepts

48

Key Definitions

48

Delivery of Value

50

Delivery of Value from a Holistic Perspective

50

Delivery of Value from a Key Stakeholder Perspective

54

Customer Satisfaction

55

Employee Satisfaction

58

Owner Satisfaction

60

The Kernel of High-Performance Process Improvement

63

The Process and Total Improvement Yield

66

The Process Improvement Yield Concept

67

The Total Improvement Yield Concept

69

Summary and Concluding Remarks

70

Chapter 3: Design Concepts of the High-Performance Process Improvement Process

72

Standardization and Manageability

73

Optimizing the Interaction of the Process Components

74

People

75

Technology

78

Information

79

Applying the Concept of Reverse Engineering

79

The Total Picture

84

Assuring the Quality of the Experts in Charge of the High-Performance Process Improvement Process

86

Summary and Concluding Remarks

87

Chapter 4: Network and Company Analysis and Synthesis

89

Introduction

89

The Process Flow

91

The Data Collection and Analysis Criteria

93

The Functional Perspective

93

The Operational Perspective

94

The Time Space Perspective

95

Data Collection Criteria Case

95

Data Collection Concerns

100

The Synthesis

104

The T and V Values

108

Summary and Concluding Remarks

110

Chapter 5: Process Analysis and Synthesis

112

Introduction

113

Overview

116

The VISTALIZER for Consultants Concept

118

The VISTALIZER for Process Analysis and Synthesis Framework

118

Phase 1: Initiation and Modeling

123

Initiation of the Analysis (Phase 1.1)

124

Modeling of the Focus Process (Phase 1.2)

124

Scope Definition and Data Collection Planning (Phase 1.3)

129

Phase 2: Data Collection and Basic Definitions

130

Determination of the Process Performance Parameters (Phase 2.1)

131

Time Analysis Parameters

134

Quality Analysis Parameters

135

Cost Analysis Parameters

138

Examples of Chosen Analysis Parameters

139

Creation of the Impact Field (Phase 2.2)

139

The Supplements of the Impact Field

143

Examples of Impact Fields

144

Giving Priority to the Analysis Parameters (Phase 2.3)

146

Calculation of Criterion 1 and the Reliability Index of the Impact Field (Phase 2.4)

149

Planning for the External Analysis (Phase 2.5)

151

Setting the Objectives and Evaluation of the Preliminary Monetary Gains (Phase 2.6)

154

Phase 3: Sub-process Specific Improvement Plans

159

Analysis of the Specific Sub-processes (Phase 3.1)

159

Defining the Sub-process Components (Phase 3.1.1)

160

Identifying Improvement Objects (Phase 3.1.2)

161

Placing the Improvement Objects in Order of Importance (Phase 3.1.3)

163

Rough Analysis of Likely Causes and Potential Solutions (Phase 3.1.4)

163

Complementing the Sub-process Specific Analysis (Phase 3.2)

165

The Optional External Analysis (Phase 3.3)

168

Phase 4: The Synthesis and Creation of the VISTALIZER Report

170

Processing the Analysis Information and Calibrating Management Expectations (Phase 4.1)

171

Comparing the Objectives to the Realistic Improvement Potentials

172

Verifying the Analysis Phase and Defining the Improvement Momentum

175

Calculating Financial Outcomes and Detecting Improvement Initiatives with a Low Financial Outcome

178

Calibrating Management Expectations (Phase 4.1.4)

183

Presynthesis (Phase 4.2)

184

Creation of the VISTALIZER Report (Phase 4.3)

184

Delivery, Presentation and Confirmation of the VISTALIZER Report (Phase 4.4)

187

The T and V Values

187

Summary and Concluding Remarks

189

Chapter 6: The Implementation

191

Increasing and Maintaining the Knowledge and Skill Base

193

Increasing and Maintaining the Knowledge Base

194

The Car Analogy

196

The Mountain Analogy

199

Increasing and Maintaining the Skill Base

202

Basics and Philosophy

203

The PDCA Training Module

206

The Main Tools Used Within the PDCA Framework

210

The Realization

212

The Follow-Up

212

The T and V Values

215

Summary and Concluding Remarks

216

Chapter 7: Derivative Concepts and Future Outlines

218

Strategy and Strategy Process Improvement

219

The Strategy Improvement Concept

220

Strategy Process Analysis and Synthesis

221

Acid Tests

224

Future Outlines of High-Performance Process Improvement

225

Summary and Concluding Remarks

228

References

229

Index

231