Information Systems: People, Organizations, Institutions, and Technologies - ItAIS:The Italian Association for Information Systems

Foreword

Contents

Contributors

Introduction

Part I E-Services in Public and Private Sectors

Information Technology, Marketing and Organizational Factor in Corporate e- banking: A Qualitative Research

The Role of Customer Involvement in Library E- services

Technology as a Tool of Transformation: e- Cities and the Rule of Law

User Realities and the Future of e- government Services

The Use of Web Services for Inclusive Decision Process: Towards the Enhancement of e- Democracy

The Challenges of e-government Evaluation

Integration of Different Organizations and Stakeholders in E- services Design and Implementation: the Case of the Spider Card

B2G Electronic Invoicing as Enforced High Impact Service: Open Issues

Network Outcome as Trigger for the Evolution of a Design Network: Coordination Processes Between Actors and Objects

Governance and Organizational Aspects of an Experimental Groupware in the Italian Public Administration to Support Multi- Institutional Partnerships

Business Process Modelling Within the Cycle of Continuous Improvement

Information Extraction from Multimedia Documents for e- Government Applications

Part II Governance, Metrics and Economics of IT

Operations Strategy of Small Software Firms Using Open Source Software

IT Value in Public Administrations: A Model Proposal for e- Procurement

Value Assessment of Enterprise Content Management Systems: A Process- oriented Approach

A Maintenance Metric Model for Open Source Governance

Key Performance Indicators to Relate Knowledge Governance with Knowledge Process

Measuring Data Quality When Applying Data Swapping and Perturbation

Virtual Enterprise Transactions: A Cost Model

Part III Information and Knowledge Management

Effective Storage of Semantic Web Data

A Reference Architecture for Semantic Knowledge Coordination

Service-Based Networked Collaboration

How to Exploit Data Mining Without Becoming Aware of it

A Methodological Approach to Enable Cooperative Process Design Through Web Services

Toward an Effective and Efficient Query Processing in the NeP4B Project1

A Feature Ranking Component for GIS Architecture

Part IV IS Development and Design Methodologies

Managing Security Projects: Proposition of a Cost Model

Concern-Oriented and Ontology-Based Analysis of Information Systems

The LUMIR Project: Developing the GP’s Network Pilot Program in the Basilicata Region

Part V IS Theory and Research Methodologies

Epistemology of Information Systems: Time for Something New? Positivism, Interpretivism, and Beyond

Don Ihde’s ‘Soft’ Technological Determinism and Capabilities for IS Organizational Learning. The Case of a Competence Center

Simulations, Case Studies and Role Playing: From Cognitive Technologies to the Creation of New Learning Environments. The Experimental Proposals by Telematic University Guglielmo Marconi

Part VI Legal and Ethical Aspects of IS

Ethics Among Peers: From Napster to Peppermint, and Beyond

The Epistemology and Ethics of Internet Information

Electronic Medical Diary (EMD): Ethical Analysis in a HTA Process

Legal Issues in the Transition to Electronic Records in Health Care

Ethics in the Design and Use of “Best Practice” Incorporated in Enterprise Information Systems

The Protection of Minors in ICT Networks: The Liability of the Internet Providers

Supporting Access to Online Legal Information: Semantic Strategies

Part VII New Themes and Frontiers in IS Studies

Crisis! What Crisis?

Digital Forensic Investigations: A New Frontier for Informing Systems

Heterogeneous Information Model Unification as a Pre- requisite to Resource Schema Mapping

Agent Technologies in the Future Internet

Compliance Management is Becoming a Major Issue in IS Design

The MISE Project: A First Experience in Mediation Information System Engineering

Business Process Driven Solutions for Innovative Enterprise Information Systems

Semantics in the Age of the Data Deluge

Part VIII Organizational Change and Impact of IT

Managing IS Services with Something in Between Outsourcing and Insourcing: Buffer Organizations

Do Business Intelligence Systems Enforce Organizational Coordination Mechanisms?

Socio-Materiality as Lens to Study IT Driven Change

Changing Time Orientations in Organizations: A Role for ICT?

The Mediating Role of Technology-Based Training on Change Management Success. A Research in Progress

Measuring RFId Benefits in the Supply Chain

Actual vs. Planned ERP System Implementation Costs in Slovak and Slovenian Companies

Part IX Human Computer Interaction

Checking the Consistency, Completeness and Usability of Interactive Visual Applications by Means of SR- Action Grammars

Mind the Map: The Role of Shared Awareness in Effective User- Centered Design

An Experience About User Involvement for Successful Design

Visualizing Geographic Data on Mobile Interfaces: The Strategic Use of Colors and Color Intensity as Information Clues

A Peripheral Notification Display for Multiple Alerts: Design Rationale

The On-TIME User Interface

Designing Flexible User Interfaces

Interactions with Open Source Software: A Pilot Study on End Users’ Perception

Part X Strategic Role of IS

The Strategic Role of IT: A Case Study of Two Swedish Retail Companies

Patterns of Technochange Management in ERP Multisite Implementations