Search and Find
Service
People Data - How to Use and Apply Human Capital Metrics in your Company
of: T. Huus, Jonathan Osmond
Palgrave Macmillan, 2015
ISBN: 9781137466969 , 195 Pages
Format: PDF, Read online
Copy protection: DRM
Cover
1
Contents
8
Preface
12
1 Why Bother about Human Capital Metrics?
14
Human capital and human capital metrics
15
The value proposition
17
Combining art and science
19
Beyond data: training a probing mind
20
The process from data to action
21
It is a matter of urgency
22
Analytical culture as differentiator
22
It starts with you
24
2 Working Strategically with Human Capital
26
How human capital metrics can support your business strategy
27
People data considerations
28
Usage and application depend on organization maturity
31
Drawing on concepts from economics
34
Efficiency + effectiveness + impact
37
Human capital measurement equals talent management
38
Benefits of working strategically with human capital
40
3 The Machine Room
41
Getting to grips with the principles behind human capital metrics
41
Types of metrics
43
Examples of rate metric types
44
Examples of ratio metric types
47
Examples of composition metric types
49
Examples of index metric types
52
Examples of qualitative input metric types
55
Benchmarking and target setting
58
Interpretation as foundation for driving change
62
Interplay of quantitative and qualitative data
62
The organization’s approach to sharing human capital metrics
63
4 Determining What Measures You Need
65
Measuring the employee life cycle
65
Strategic choice and people fit
67
Applying supply-chain thinking
68
Johari window
70
Bottom-line impact of people processes
72
Global drivers of employee engagement
73
People analytics and big data
75
5 A Toolbox for Managers
78
Investigating who is accountable for talent management
79
Talent management questions to be answered
80
Data sources
81
Inside the toolbox
83
What is in it for managers
105
6 Making It Happen
106
How to apply people data
106
Measure to manage
107
Post-data process
109
Go or no go for employee engagement at your company
110
Yes, we go for employee engagement
116
The three steps in the survey follow-up process
121
Taking right action by right stakeholder from right data
129
Tracking progress
130
Keeping it alive
132
7 Limitations and Obstacles
135
Looking at availability and quality of data
136
Eating the elephant one piece at a time
137
Resistance to measurement
138
Inability to work with the metrics
139
Inability to take action from people data
141
Lack of feedback facilitation skills
143
The status quo trap
146
Missing accountability in the organization
148
Being analytical and/or action-oriented as the situation requires
150
8 Metrics for Skeptics
152
The kinds of skeptics you may encounter
152
Context for scenarios
154
The CEO who already knows it all
154
The division or country leader who feels it does not apply here
156
The busy manager
158
The overwhelmed new manager
160
The employee who provides feedback again and again and never sees any action or change happening
162
The employee who is scared of numbers
164
The process-driven HR professional
165
The software-obsessed IT expert
166
The social-media mad communications expert chasing the magic metric
167
The customer who just wants to buy
168
9 Calls to Action
170
Your company starts with measurement
171
Your company evolves measurement and management
173
Running an innovation process to boost application
174
Taking the prescribed medicine
176
Replicating internal best practice
177
Appendix 1: Alphabetical List of Human Capital Metrics
181
Appendix 2: List of Illustrations
187
Notes
191
All prices incl. VAT