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Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition
Cover
1
Internal titel
2
Copyright
3
Note from the Authors
4
Contents
6
Prologue
7
Welcome I
8
Welcome II
9
Introduction to the Manual
10
1. The Philosophy
10
2. Training Material
13
Culture an Cultural Dimensions
20
Basic Fundamentals 1
30
Basic Fundamentals 2
34
Basic Fundamentals 3 – Cultural Dimensions according to Edward T. Hall
35
Basic Fundamentals 4 – Cultural Dimensions according to Geert Hofstede
36
Basic Fundamentals 5 – Cultural Dimensions according to Fons Trompenaars
42
Basic Fundamentals 6 – Cultural Dimensions according to Fons Trompenaars
44
Worksheet 1 – The Personality Molecule
48
Worksheet 2 – Unique Cultural Characteristics
50
Worksheet 3 – Letters Back to Ancient China
51
Worksheet 4 – Self-Evaluation Case Studies
52
Worksheet 5 – Case Studies
54
Transparency 1 – Definitions of Culture
56
Transparency 2 – The Development of Personal Culture as the Basics of Behaviour
57
Transparency 3 – Similarities, Differences and Cultural Overlap
58
Transparency 4 – The Model of the Logical Levels
59
Transparency 5 – Orientation System for the Classification of Intercultural Differences
60
Communication and Perception
62
Basic Fundamentals 1 – Prejudices and Stereotypes
68
Basic Fundamentals 2 – How does Communication Work?
70
Intercultural Communication
71
Worksheet 1 – Who is this Woman/this Man?
73
Worksheet 2 – Role Play: Bank Loan
75
Worksheet 3 – When Yes means Yes
77
Transparency 1 – Exercise in Perception
79
Transparency – Prejudice
80
Transparency – What can be done to prevent the negative consequences of stereotypes and prejudice?
81
Transparency – Communication Process
82
Transparency – Communication more Efficiently
83
Diversity Competence
84
Basic Fundamentals 1 – How was the Diversity Approach developed?
89
Basic Fundamentals 2 – Diversity Approaches
90
Basic Fundamentals 3 – Cultural Diversity and Richness
91
Basic Fundamentals 4 – Diversity Management – A New Business Philosophy
93
Basic Fundamentals 5 – Diversity Competence through Emotional Intelligence
95
Transparency 1 – Diversity means Multitudinousness, Richness, Variety
100
Transparency 2 – Societal Tendencies
101
Transparency 3 – Diversity Umbrella
102
Transparency 4 – Monocultural or Multicultural?
103
Worksheet 1 – Corporate Appraisal
104
Worksheet 2 – Self-Evaluation 1
105
Case Study 1 – On the Airplane
106
Case Study 2 – "We don't have any Cultural Diversity!"
107
Gender Compentece
108
Basic Fundamentals 1 – Gender
114
Transparency 1 – "Sex" and "Gender"
117
Transparency 2 – Traditional Role Allocations between Women and Men
118
Transparency 3 – Gender Mainstreaming
119
Transparency 4 – Categories of Gender Analysis
120
Worksheet 1 – Thoughts about
122
Case Study 1 – No Veil for Colonel McSally
123
Work and Team
126
Basic Fundamentals 1
131
Transparency 1 – Definition
133
Flipchart – Template 1
134
Transparency 1 – Principles for Team-Building
135
Transparency 2 – Five Building Blocks for a Successful Team
136
Transparency 3 – Setting Up a Virtual Team
137
Transparency 4 – Cultural Characteristics
138
Transparency 5 – Characteristics
139
Transparency 6 – Motivation for Team Member A
140
Transparency 7 – Motivating
141
Transparency 8 – Motivation for Team Member B
142
Basic Fundamentals 2 – Team and Teamwork
143
Basic Fundamentals 3 – Virtual Teams
146
Case Study 1 – Virtual Teams
147
Case Study 2 – Teletherapy
148
Transparency 9 – Overcoming Barriers in Virtual Teams
149
Checklist 1 – Cause of Conflicts in Teams
150
Checklist 2 – Virtual Team-Building
151
Organisation and Hierarchy
152
Basic Fundamentals
156
Checklist 1 – Organisational Culture
159
Checklist 2 (Answers to Checklist 1) – Organisational Culture
160
Transparency 1 – Management Style and Company Structure
161
Transparency 2 – Matrix Management Style and Company Structure
162
Transparency 3 – Summary
163
Case Study 1 – Different Organisational Cultures
164
Case Study 2 – Christmas Cards
166
Globalisation and Ethics
168
Basic Fundamentals
172
Transparency 1 – Corruption
175
Transparency 2 – Bribery
176
Transparency 3 – Ethics
177
Case Study 1 – Decisions
178
Case Study 2 – Your Decision
179
Transparency 4 – Summary
180
Consulting and Networking
182
Basic Fundamentals I – Consulting
186
Transparency 1 – Example of a Consultation
188
Transparency 2 – Fundamentals of Consulting/Coaching
189
Checklist 1 – Goals of Consulting/Coaching
190
Checklist 2 – Quality Criterion of Consulting/Coaching
191
Checklist 3 – Phases of Consulting/Coaching
192
Case Study – Samuel Banson (a) – the Situation
194
Case Study 1 – Samuel Banson (b) – The Work Process for the Consultant
195
Case Study 2 – Ms. Ascheberger in Africa
197
Checklist 4 – What are the Steps in Systemic Consulting?
199
Checklist 5 – Consultation from the Perspective of the Person Seeking Advice
201
Checklist 6 – Quality Profile of Consulting/Coaching
202
Basic Fundamentals 2 – Networking
203
Transparency 3 – Network
205
Transparency 4 – Networking
206
Checklist 5 – Rules for Network Formation
207
Checklist 6 – Questions on Developing a Network
208
Basic Fundamentals 1 – Consultiong
186
Transparency 1 – Exaple of a Consultation
188
Transparency 2 – Fundamentals of Consultiing/Coaching
189
Chicklist 1 – Goals of Consulting/Coaching
189
Checklist 2 – Quality Criterion of Consulting/Coaching
191
Checklist 3 – Phases of Consulting/Coaching
192
Case Study 1 – Samuel Banson (a) – the Situation
194
Case Study 2 – Ms. Ascheberger in Africa
197
Checklist 4 – What are the Steps in Systemic Consulting?
199
Checklist 5 – Consultation from the Perspective of the Person Seeking Adcive
201
Checklist 6 – Qualtity Profile of Consulting/Coaching
202
Basic Fundamentals 2 – Networking
203
Transparency 3 – Network/Network/Networking
205
Transparency 4 – Networking
206
Checklist 5 – Rules for Network Formation
207
Checklist 6 – Qustions on Developing a Network
208
Negotiation and Conflict Resolution
210
Basic Fundamentals 1 – Negotiation in an Interculdtural Context
214
Basic Fundamentals 2 – Checklist for Preparation for Negotiations
215
Basic Fundamentals 3 – Mediation
216
Case Study 1 – Negotiations Sweden-Saudi Arabia
218
Case Study 2 – Negotiation USA-Brazil
219
Case Study 3 – Negotiation USA-Mexico
220
Case Study 4 – Negotiation Germany-Indonesia
221
Case Study 5 – The Contract
222
Role Play 1a – Heinz and Antonio (Scene)
223
Role Play 1b – Heinz and Antonio
225
Role Play 1c – Heinz and Antonio
226
Transparency 1 – Practicing Intercultural Dexterity
227
Transparency 2 – Potential Conflicts in the Negotiation Process
228
Transparency 3 – Mediation
229
Marketing Fundamentals
232
Basic Information 1 – Reasons for Product Failure
236
Basic Information 2 – Overview of Marketing-Mix Instruments
240
Transparency 1 – Reasons for the Failureof Products due to their Technical- Objective Characteristics
241
Transparency 2 – Reasons for the Failure of Products dur to Their Marketing Strategy
242
Transparency 3 Instruments of the Marketing - Mix (operative marketing)
243
Intercultural Cometence aund Culture Shock
244
Basic Fundamentals 1 – Culture Shock
250
Basic Fundamentals 2
251
Worksheet 1 – The Parable of the Blind Man and the Elephant
254
Transparency 1 – Culture Shock
255
Transparency 2 – What is Intercultural Competence?
256
Transparency 3 – Intercultural Competence = Integrative Transfer Competence
257
Transparency 4 – Beneficial Characteristics for Learning Intercultural Competence
258
Transparency 5 – Systemic Learining Phases of Intercultural Communication
259
Transparency 6 – Young Woman, Old Lady
260
Transparency 7 – Attitude towards Difficulties in Intercultural Communication
261
Final Mudule
262
Transparency 1 – Examples of Intercultural Differences in:
266
Transparency 2 – People who judge,/ People who discover
267
Checklist 1 – Commitment
268
Feedback
269
Bibliography
272
Authors
280
Intercultural Diversity
281
Cover
283
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