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Foreword
6
Preface
7
Brief Contents
10
Table of Contents
12
List of Figures
18
List of Tables
22
List of Acronyms
24
Management Summary
26
Management Summary (Deutsch)
28
1 Introduction
30
1.1 Problem Statement
30
1.2 Research Objectives and Research Question
32
1.3 Reference Frame
34
1.4 Methodological Approach
34
1.5 Thesis Structure
38
2 Background and Fundamental Concepts
42
2.1 Complexity as a Challenge for Enterprises
42
2.1.1 The Two Sides of Complexity
43
2.1.2 External Complexity – Understanding the Market Needs
49
2.1.3 Internal Complexity – The Cost Side of Complexity
56
2.2 The Complexity of Systems
62
2.3 The Importance of Product Architecture
68
2.3.1 Definition and Implications of Product Architecture
68
2.3.2 Modular and Integral Product Architectures
72
2.4 Concluding Remarks
75
3 Literature Review: Existing Concepts
76
3.1 Assessment Criteria
76
3.2 Managing Complexity on a Conceptual Level
77
3.2.1 Mass Customization
78
3.2.2 Lean Management
83
3.2.3 The Concept of Optimum Variety
86
3.3 Tools for Managing Complexity
87
3.3.1 Quality Function Deployment (QFD)
88
3.3.2 Target Costing
93
3.3.3 Design for Variety
97
3.3.4 Design for Configuration
98
3.3.5 Product Modularization
99
3.3.6 Modular Function Deployment
104
3.3.7 Product Platforms
106
3.3.8 Variant Mode and Effects Analysis
112
3.3.9 Variety Reduction Program
115
3.4 Assessment Summary
117
4 Complexity Management Model
120
4.1 Overview
120
4.2 Strategy and Product Life Cycle Assessment
121
4.2.1 Strategic Considerations
122
4.2.2 Product Life Cycle Considerations
136
4.2.3 Summary of Strategy and Product Life Cycle Assessment
141
4.3 Product Complexity Assessment
143
4.3.1 Introduction
143
4.3.2 Quantifying Functionality
145
4.3.3 Quantifying Physical Complexity
149
4.3.4 Drawing the Complexity Matrix
159
4.3.5 Summary of Product Complexity Assessment
161
4.4 Deriving Guidelines for Action
162
4.4.1 Introduction
162
4.4.2 Basic Norm Strategies
165
4.4.3 Influence of Strategic Considerations
174
4.4.4 Influence of Product Life Cycle Considerations
177
4.4.5 Summary of Guidelines for Action
179
4.5 Summary of Complexity Management Model
181
5 Case Studies
184
5.1 Introduction
184
5.2 Railroad Signal
185
5.2.1 Introduction to the Case
185
5.2.2 Application of Complexity Management Model
188
5.2.3 Result of Optimization
198
5.2.4 Discussion
200
5.3 Liquid Handling Platform
201
5.3.1 Introduction to the Case
201
5.3.2 Application of Complexity Management Model
203
5.3.3 Result of Optimization
210
5.3.4 Discussion
211
5.4 Process Industry Compressor
214
5.4.1 Introduction to the Case
214
5.4.2 Application of Complexity Management Model
217
5.4.3 Result of Optimization
223
5.4.4 Discussion
223
5.5 Railroad Switch Lock
226
5.5.1 Introduction to the Case
226
5.5.2 Application of Complexity Management Model
229
5.5.3 Result of Optimization
233
5.5.4 Discussion
233
6 Conclusion
238
6.1 Reflecting on the Research Achievements
238
6.1.1 Answering the Research Question
238
6.1.2 Concluding Model Assessment
238
6.2 Limitations
240
6.3 Reflecting on the Research Methodology
243
6.4 Suggestions for Future Work
245
Appendix A List of Definitions
248
Appendix B Classification of Strategies
250
Appendix C Ballpoint Pen Example
252
Appendix D Complexity Matrix Calculations
254
D.1 Calculating Physical Complexity
254
D.2 Quadrant Borders in the Complexity Matrix
258
D.3 Taking the Logarithm for Complexity Driver Calculations
260
Reference List
264
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