Loyalty Myths - Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work

of: Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard, 2005

Wiley, 2005

It's All About Service - How to Lead Your People to Care for Your Customers

of: Ray Pelletier, 2005

Wiley, 2005

Passionate and Profitable - Why Customer Strategies Fail and Ten Steps to Do Them Right!

of: Lior Arussy, 2005

Wiley, 2005

The Relationship Revolution - Closing the Customer Promise Gap

of: Larry Hochman, 2010

Wiley, 2010

Take Their Breath Away - How Imaginative Service Creates Devoted Customers

of: Chip R. Bell, John R. Patterson, 2009

Wiley, 2009

Take Their Breath Away - How Imaginative Service Creates Devoted Customers

of: Chip R. Bell, John R. Patterson, 2009

Wiley, 2009

What's the Secret - To Providing a World-Class Customer Experience

of: John R. DiJulius, 2008

Wiley, 2008

Chocolates on the Pillow Aren't Enough - Reinventing The Customer Experience

of: Jonathan M. Tisch, 2007

Wiley, 2007

Customer Is King: How to Exceed Their Expectations

of: Robert Craven, 2012

Ebury Publishing, 2012

Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

of: Nick Mehta, Dan Steinman, Lincoln Murphy, 2016

Wiley, 2016