Manage IT! - Organizing IT Demand and IT Supply

The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture. The second part outlines traditional IT management. 

The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners’ wishes. In the latter case, innovation of IT processes is an issue. Part four tackles, amongst other things, financial, personnel, purchasing, legal and security