Search and Find
Service
Painless Project Management with FogBugz
of: Michael Gunderloy
Apress, 2006
ISBN: 9781430200086 , 208 Pages
Format: PDF, Read online
Copy protection: DRM
Contents
6
Foreword
9
About the Author
12
About the Technical Reviewer
13
Acknowledgments
14
Introduction
15
Chapter 1 Managing Projects with FogBugz
17
FogBugz from the Mountain Top
17
Understanding the FogBugz Philosophy
18
Surveying FogBugz
18
Getting Down to Business
21
Moving a Bug Through the System
21
Responding to a Customer Inquiry
24
Making Effective Use of FogBugz
26
Bringing FogBugz into Your Company
26
Writing Good Bug Reports
27
Writing Good Feature Requests
29
Keeping It Simple
30
Summary
31
Chapter 2 Managing Cases
32
The Three Categories of Cases
32
Bugs
32
Features
33
Inquiries
33
Where Do Cases Come From?
34
Entering Cases via the Web
34
Entering Cases via E-Mail
35
Entering Cases via Discussion Group
37
Entering Cases via ScoutSubmit
38
Importing Cases
41
The Parts of a Case
41
Title
43
Project and Area
44
Assigned To
44
Category
45
Fix For
45
Priority
45
Due Date and Time
45
Estimate
46
Version and Computer
46
Notes
47
Using Screenshots and Attached Files
49
Taking Screenshots
49
Attaching Files
53
Linking Cases
53
Filtering Cases
55
Selecting a Filter
55
Modifying Filters
57
Saving, Managing, and Sharing Filters
61
Working with Filtered Cases
62
Searching for Cases
62
Using List and Grid Views
63
Being a Good FogBugz Citizen
65
Working with FogBugz As a Tester
65
Working with FogBugz As a Developer
65
Working with FogBugz As a Manager
66
Summary
66
Chapter 3 Making FogBugz Work for You
67
Setting Up Users and Groups
67
Creating Users
67
The Power of FogBugz Administrators
70
Setting Up Projects, Areas, and Releases
71
Creating and Editing Projects
71
Creating and Editing Areas
75
Creating and Editing Releases
75
Setting Up Clients and Departments
78
Setting Up Permissions
81
Isolating Clients with Permissions
82
Isolating Departments with Permissions
83
Assigning Permissions
83
Setting Up Priorities
85
Setting Up Versions and Computers
86
Customizing Your Working Schedule
87
Applying Bulk Actions to Cases
89
Summary
93
Chapter 4 Getting the Big Picture
94
Tracking Estimates
94
Maintaining a Case Estimate
95
Using Estimates to Manage Workload
99
The Art of Estimating
100
Using Due Dates
102
Escalation Reports
104
Managing E-Mail and RSS Notifications
106
Using E-Mail Notifications
106
Using RSS Feeds
107
Resolving Cases
109
Duplicate
110
By Design
111
Fixed
111
Not Reproducible
111
Postponed
111
Won’t Fix
112
Implemented
112
Won’t Implement
112
Already Exists
112
Responded
112
Won’t Respond
113
SPAM
113
Waiting For Info
113
Creating Release Notes
113
Extending FogBugz with Custom Reports
117
Creating an Access Report
117
Creating a Chart in Excel
119
Summary
120
Chapter 5 Communicating with Customers
121
Using E-Mail
121
Managing Internal E-Mail
121
Managing Customer E-Mail
124
Using Discussion Groups
141
Setting Up Discussion Groups
142
Customizing Discussion Group Appearance
145
Starting a New Topic
145
Replying to a Topic
148
Managing Discussion Groups
149
Moderating Effectively
152
Understanding FogBugz Discussion Groups
153
Summary
155
Chapter 6 Working with Source Code Control
156
Understanding Source Code Control Integration
156
Using Integration for Code Reviews
156
Choosing a Source Code Control System
158
Making the Connection
158
Setting Up CVS Integration
159
Setting Up Perforce Integration
161
Setting Up Subversion Integration
163
Setting Up Vault Integration
163
Setting Up Visual SourceSafe Integration
164
Getting from Cases to Code and Vice Versa
166
Summary
170
APPENDIX A Setting Up FogBugz
171
Installing on Windows
171
Installing on Unix
173
Installing on Macintosh
176
Understanding the FogBugz Maintenance Service
178
Customizing FogBugz
179
Adding Licenses
181
APPENDIX B Using BugzScout
182
Installing BugzScout
182
Using BugzScout from Visual Basic
183
Choosing What to Report
186
INDEX
188
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