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Painless Project Management with FogBugz

Painless Project Management with FogBugz

of: Michael Gunderloy

Apress, 2006

ISBN: 9781430200086 , 208 Pages

Format: PDF, Read online

Copy protection: DRM

Windows PC,Mac OSX Apple iPad, Android Tablet PC's Read Online for: Windows PC,Mac OSX,Linux

Price: 35,69 EUR



More of the content

Painless Project Management with FogBugz


 

Contents

6

Foreword

9

About the Author

12

About the Technical Reviewer

13

Acknowledgments

14

Introduction

15

Chapter 1 Managing Projects with FogBugz

17

FogBugz from the Mountain Top

17

Understanding the FogBugz Philosophy

18

Surveying FogBugz

18

Getting Down to Business

21

Moving a Bug Through the System

21

Responding to a Customer Inquiry

24

Making Effective Use of FogBugz

26

Bringing FogBugz into Your Company

26

Writing Good Bug Reports

27

Writing Good Feature Requests

29

Keeping It Simple

30

Summary

31

Chapter 2 Managing Cases

32

The Three Categories of Cases

32

Bugs

32

Features

33

Inquiries

33

Where Do Cases Come From?

34

Entering Cases via the Web

34

Entering Cases via E-Mail

35

Entering Cases via Discussion Group

37

Entering Cases via ScoutSubmit

38

Importing Cases

41

The Parts of a Case

41

Title

43

Project and Area

44

Assigned To

44

Category

45

Fix For

45

Priority

45

Due Date and Time

45

Estimate

46

Version and Computer

46

Notes

47

Using Screenshots and Attached Files

49

Taking Screenshots

49

Attaching Files

53

Linking Cases

53

Filtering Cases

55

Selecting a Filter

55

Modifying Filters

57

Saving, Managing, and Sharing Filters

61

Working with Filtered Cases

62

Searching for Cases

62

Using List and Grid Views

63

Being a Good FogBugz Citizen

65

Working with FogBugz As a Tester

65

Working with FogBugz As a Developer

65

Working with FogBugz As a Manager

66

Summary

66

Chapter 3 Making FogBugz Work for You

67

Setting Up Users and Groups

67

Creating Users

67

The Power of FogBugz Administrators

70

Setting Up Projects, Areas, and Releases

71

Creating and Editing Projects

71

Creating and Editing Areas

75

Creating and Editing Releases

75

Setting Up Clients and Departments

78

Setting Up Permissions

81

Isolating Clients with Permissions

82

Isolating Departments with Permissions

83

Assigning Permissions

83

Setting Up Priorities

85

Setting Up Versions and Computers

86

Customizing Your Working Schedule

87

Applying Bulk Actions to Cases

89

Summary

93

Chapter 4 Getting the Big Picture

94

Tracking Estimates

94

Maintaining a Case Estimate

95

Using Estimates to Manage Workload

99

The Art of Estimating

100

Using Due Dates

102

Escalation Reports

104

Managing E-Mail and RSS Notifications

106

Using E-Mail Notifications

106

Using RSS Feeds

107

Resolving Cases

109

Duplicate

110

By Design

111

Fixed

111

Not Reproducible

111

Postponed

111

Won’t Fix

112

Implemented

112

Won’t Implement

112

Already Exists

112

Responded

112

Won’t Respond

113

SPAM

113

Waiting For Info

113

Creating Release Notes

113

Extending FogBugz with Custom Reports

117

Creating an Access Report

117

Creating a Chart in Excel

119

Summary

120

Chapter 5 Communicating with Customers

121

Using E-Mail

121

Managing Internal E-Mail

121

Managing Customer E-Mail

124

Using Discussion Groups

141

Setting Up Discussion Groups

142

Customizing Discussion Group Appearance

145

Starting a New Topic

145

Replying to a Topic

148

Managing Discussion Groups

149

Moderating Effectively

152

Understanding FogBugz Discussion Groups

153

Summary

155

Chapter 6 Working with Source Code Control

156

Understanding Source Code Control Integration

156

Using Integration for Code Reviews

156

Choosing a Source Code Control System

158

Making the Connection

158

Setting Up CVS Integration

159

Setting Up Perforce Integration

161

Setting Up Subversion Integration

163

Setting Up Vault Integration

163

Setting Up Visual SourceSafe Integration

164

Getting from Cases to Code and Vice Versa

166

Summary

170

APPENDIX A Setting Up FogBugz

171

Installing on Windows

171

Installing on Unix

173

Installing on Macintosh

176

Understanding the FogBugz Maintenance Service

178

Customizing FogBugz

179

Adding Licenses

181

APPENDIX B Using BugzScout

182

Installing BugzScout

182

Using BugzScout from Visual Basic

183

Choosing What to Report

186

INDEX

188