Verbal Judo, Second Edition

When you react, the event controls you. When you respond, youre in control.Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether youre talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompsons essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of viewand take the lead in most disputes.This updated edition includes a new foreword and a chapter featuring Dr. Thompsons five universal truths of human interaction: People feel the need to be respected People would rather be asked than be told People have a desire to know why People prefer to have options over threats People want to have a second chanceStop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo youll be able to have your sayand say what you mean.