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Achieving IT Service Quality - The Opposite of Luck

Achieving IT Service Quality - The Opposite of Luck

of: Chris Oleson, Mike Hagan and Christophe DeMoss

BookBaby, 2009

ISBN: 9781617927270 , 274 Pages

Format: ePUB

Copy protection: DRM

Windows PC,Mac OSX geeignet für alle DRM-fähigen eReader Apple iPad, Android Tablet PC's Apple iPod touch, iPhone und Android Smartphones

Price: 8,69 EUR



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Achieving IT Service Quality - The Opposite of Luck


 

Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.